Return Policy
14-Day Return Policy
We offer a 14-day return policy, allowing you to request a return within 14 days of receiving your order if you're not completely satisfied. To ensure a seamless return process, please follow these guidelines:
Return Guidelines
1. Condition of Items
Items must be returned in their original condition, unworn, with tags attached, and protected by an outer box.
Returns without an outer box may be refused if the items arrive damaged. Damaged items will be returned to the customer.
2. Footwear Returns
Footwear must include the original box shoe in undamaged condition.
Returns will be denied if the shoe box is damaged, as it is considered part of the product.
3. Quality Assurance
All items undergo rigorous checks to ensure they are sold in deadstock condition.
4. Non-Returnable Items
Sale items, discounted items, and gift cards are non-returnable.
5. Proof of Purchase
A valid receipt is required for all returns.
6. Returns Shipping
Use a tracking shipping method to ensure your return arrives safely.
7. Shipping Charges
Shipping charges, duties, and taxes are non-refundable.
If your return is not accepted, you will need to cover the cost of a return shipping label to have the item sent back to you.
If you have questions about sizing, the condition of listed items, or the return process, feel free to contact us here.
Return Instructions
1. Contact us here to start your return.
2. A £10 return label fee will be deducted from your refund.
3. If you haven't received your refund after 14 business days, email us at info@patronofdrip.com.
Returned Items
- Returned items remains your responsibility until we receive them. Please ensure all packaging is secure to prevent damage during transit.
- Ensure you're satisfied with your items before removing labels or tags, as returns won't be accepted if tags are removed or items show sign of wear.
- All items are subject to inspection. Items found in unsuitable condition will be sent back to you.
Return Monitoring
Frequent returns or unusual activity may be flagged in our system. If misuse of our return policy is detected, we reserve the right to cancel or refuse current and future orders or returns.